Shipping, Refund & Return Policy

We ship Monday through Friday, excluding holidays, We pride ourselves on shipping your order as fast as possible within 1 -2 business days after received payment and order placed.

Please note: All orders are shipped from our facility located in los angeles .


All orders are shipped through United State Post Service ( USPS).

Shipping Rates

United States USPS First Class Mail 3-8 business days FREE
United States USPS Priority Mail 2-4 business days $8.99
United States USPS Priority Express 3 Day 3 business days $15.00
Canada USPS First Class Standard Ground 6-10 business days $13.00
Canada USPS First Class Standard(More than $100 order total) 6-10 business days FREE

International Orders

Shipping costs range depending on your location. Orders typically take 10-21 business days

Please note:Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you.

International USPS First Class $15
International USPS First Class more than $200 order total FREE
International USPS Priority Shipping $50

 

Returns, Exchanges, Replacements & Refunds –

We work so hard to ensure that your shopping experience is completely 100% satisfying and enjoyable, Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you, as long time experience online business we have 100% positive feedback reviews on different online stores, If u have any issue or problem regarding item you received please contact us via email at info@mycustomscent.com and we will work hard to resolve any issue within 24 Hours ….

Our Niche and Designer fragrance samples are 100% guaranteed , to be genuine and authentic perfumes that are hand decanted from the original manufacturers bottle. We cannot guarantee products once they have been opened or used and therefore we do not accept returns.

 

Sometimes postal can be hard on your packages. In the event that you receive a damaged product in the mail, Email us right away with the details and attach a picture of the product as you received it for a replacement.

*Replacements will only be issued if an accurate/clear picture of the damage is provided*

 

Our entire sample or decant of perfume you purchase is the genuine, authentic perfume taken from the manufacturer’s bottle and decanted by hand. Probably will not like it. Therefore, once you have opened the product and used it, it cannot be returned for a refund.